What Happens if my booking request is declined or expires?
If your booking request is declined by Recce or expires, and Recce didn’t respond within 24 hours, no charge is made for the reservation.
Booking request is declined if there are multiple people looking for the same property and recce has already received the booking payment from some other party. If you want the same location you can select different dates and send request to the recce team or search for similar alternate locations on the app.
How do I earn Recce points?
When the user books a location from “Recce Picks” recce points will be added to the users account which can be redeemed on the locations booked later.
What are the different modes of payment?
After you select your country, all of your payment details will be shown
Payment options may include:
Why didn’t I get my email Notification?
If you didn’t receive an email notification from Recce team, there are a few steps you can try to figure out the issue.
a. Check the email address updated in your profile on the app
b. To see or change the email address associated with your account, log in to your Recce account and follow the steps below:
c. Go to Edit Profile and check your email address incase of any corrections update and save.
d. Check your spam mails.
e. Check your email account, search for terms like "Recce", "reservation", "verification", or other words related to the email you're looking for.
How do I edit my account setting or profile?
Go to your profile page on your Recce app, and click on the pen sign on top right of the screen and edit the profile.
Can I make changes to pending booking request?
Yes. If the request hasn’t been accepted by us, you can cancel the request and send a new one with the updated booking details.
In how much time will i get a response for my booking request?
Ideally if the reservation is made 7 days before booking, Recce will respond within 12-24 hours. If reservation is made in lesser days eg. 5 days before booking, expect a call from recce within 2 to 4 hours of booking.
What should I do if someone asks me to pay outside of Recce website/app?
We will never ask you to pay for anything outside of our website/app or via email.
Please inform/write to us on [email protected] and notify for the same.
(c) 2018, Recce